Customer Care Representative

About the role

There is a new opportunity within our Customer Care Team. The profile we are looking for will be directly involved in the management of technical communication and customer service support.

Key Responsibilities include:

  • Manage a large volume of emails and chats, with knowledge and efficiency; 
  • Manage inbound and outbound calls;  
  • Provide technical support to end customers and partners; 
  • Troubleshoot issues raised by customers, providing quick and effective solutions; 
  • Develop product instruction and maintenance manuals. 

We’re Interested In Hearing From People Who Have:

  • Diploma or degree in Languages or similar; 
  • Excellent knowledge of English both spoken and written (C1 or similar); 
  • Good knowledge of French (B2-C1);
  • Proficient in Microsoft Office, especially Word/Excel; 
  • Proactivity, sense of initiative and willingness to establish good relationships; 
  • Excellent organizational skills; 
  • Strong team-building attitude and problem-solving approach; 
  • 1-2 years of experience in the role will be considered a plus. 

What we offer: 

  • Direct permanent contract with salary commensurate to experience; 
  • Flexibility of working hours; 
  • Dynamic and challenging environment. 
  • Employee discounts of up to 50% on all our electrical products.

Do you think this could be you?
Then send us your CV, we can't wait to meet you.

LELIT is proud to be an Equal Opportunity Employer.

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